Visa says systems operating at 'close to normal levels' after Europe outage

Geraldine Edwards
June 2, 2018

Visa has still not confirmed the cause of the outage and if it's been corrected.

"We fell well short of this goal today and we apologise to all of our partners, and most especially, to Visa cardholders". Users across the continent have reported problems during the day when attempting to make payments using their Visa cards. "We are working to resolve the issue as quickly as possible".

The Nationwide Building Society told customers that it had been advised by VISA that a problem was causing some card payments to be incorrectly declined online and in-store.

Visa is working to fix the system error, but can not confirm when the system will be operational again.

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"We are in touch with Visa to help provide a fix to this and we'll issue an update via our social channels and email as soon as we have one".

Aldi Plas Coch can't take credit card payments at the moment.

"We strongly advise people to keep any evidence of extra expenses they've incurred in order to claim them back". Some initial reports suggested other payment providers could be affected, including Mastercard, but that appears not to be the case.

Frances, a check out manager at Morrison's, Anniesland, in Glasgow, has been giving out old-style hand held card machines and paper authentication slips to check out staff, as well as opening more cash-only tills.

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"No retailers are able to accept Visa cards".

Shopper Leo Mackillop, 27, from south west London, told Sky News: "The queue in the local Co-op was huge".

Dan Heley, 30, from Luton and living in Weston-Super-Mare, posted a photo of KFC warning customers that they were unable to accept cards.

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