Apple launches iPhone X touchscreen replacement program

Gerardo Harmon
November 11, 2018

Apple also reassured everyone that these issues are only present on some iPhone X models, and the Xs, Xs Max, and Xr are not affected.

Got a problem with your iPhone X or 13-inch MacBook Pro laptop?

The Cupertino, California-based technology giant said Friday the screen on some iPhone X units doesn't respond or responds intermittently when touched.

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According to the Bloomberg report, iPhone X users had been complaining about touch issues online for months.

The issues manifest with some iPhone X displays from 2017 that may become unresponsive to touch mostly due to a component failure.

Apple has a support website that you can visit to confirm if your system is eligible for replacement; the process is as simple as entering in your serial number into a web form. The iPhone X was launched previous year and reports of display issues cropped up a few months ago, but Apple did not respond at the time. Yeah? Because you might be eligible for a free screen replacement from Apple. Of course, all repairs will be completed free of charge. "13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018".

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"Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive", a separate Apple support document explains. If you have already paid to replace the display module on your iPhone X, you can seek a refund for the fix from Apple.

This program covers affected MacBook Pro models for 3 years from the date of purchase.

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