Investigations started on CenturyLink outage, 911 failures

Gerardo Harmon
December 29, 2018

"We know how important these services are to our customers and we are working to restore services as quickly as possible", she said. CCSO also said it appears that Bisbee and Benson's 911 systems are down as well.

Federal Communications Commission Chairman Ajit Pai called the outage "completely unacceptable" in a statement.

Emergency 911 services in some U.S. states have gone down yesterday and today due to a massive outage reported at several CenturyLink data centers.

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"Its breadth and duration are particularly troubling", he said.

CenturyLink customers around the country began experiencing outages Thursday, which caused problems for municipalities like Salt Lake City, whose government apologized to residents who were unable to reach various departments due to telephone and internet outages.

CenturyLink didn't provide details of the problem and it didn't indicate how many customers were affected. It offers communications and information technology services in dozens of states.

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In Idaho, Emergency Office Management Director Brad Richy said he didn't receive any reports of 911 service failures, but some state agencies, including the state Department of Correction, lost service on internet-based phones. Patient records have been hard to access for medical centres in north Colorado and for other locations that haven't been confirmed. Whether you're in a auto crash, a burning building, or facing a serious medical problem, the last thing you want to hear when you dial "911" is a busy signal. Rather than using digital devices, they had to take notes with pencil and paper, according to the Greeley Tribune.

As of Friday morning, CenturyLink said it has yet to complete restoration work on issues that caused a nationwide outage.

Verizon says it had service interruptions in Albuquerque, New Mexico, and parts of Montana because of issues with CenturyLink, which Verizon said helps handle wireless network data traffic for several providers.

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